Shipping policy
BÓM BEAUTY SHIPPING POLICY
Bóm Beauty delivers orders within South Africa using selected third-party courier and collection services. Available delivery and collection options may vary depending on the delivery address, product availability and the options displayed at checkout.
By placing an order with Bóm Beauty, you acknowledge that delivery is facilitated through third-party courier and collection providers.
1. DELIVERY OPTIONS
Bóm Beauty may use the following delivery services:
- BobGo – courier delivery arranged through our shipping platform and available courier partners.
- The Courier Guy – courier delivery to eligible addresses.
- PUDO – delivery to an available PUDO locker or collection point where this option is available.
- Selective collection – collection may be available from a designated Bóm Beauty collection point or other location communicated to the customer.
Not all delivery or collection options are available for every order or location. The options available to you will be displayed or communicated at the time of ordering.
2. DELIVERY AREAS
We currently offer delivery within South Africa.
Delivery availability may depend on whether the courier or collection provider services your particular address or area.
If a delivery address falls outside the serviceable area of the selected courier, Bóm Beauty may contact you to arrange an alternative delivery method or collection option.
3. SHIPPING COSTS
Applicable shipping or delivery charges will be displayed at checkout or communicated to you before your order is finalised.
Shipping costs may vary depending on the delivery method, destination, parcel size and applicable courier charges.
Where a promotional or free-shipping offer applies, the terms of that offer will be communicated at the time of the promotion.
4. ORDER PROCESSING
Orders are generally processed once payment has been successfully received and verified.
We aim to dispatch orders as soon as reasonably possible.
Orders may be subject to additional processing time during:
- promotional periods;
- product launches;
- public holidays;
- periods of unusually high order volumes; or
- circumstances outside our reasonable control.
If there is an unexpected delay in processing your order, we will endeavour to notify you.
5. DELIVERY TIMES
Estimated delivery times may vary depending on your delivery address, courier service, collection method and circumstances affecting the courier network.
The delivery estimate provided at checkout or communicated by Bóm Beauty is an estimate and is not necessarily a guaranteed delivery date.
Once your order has been handed to the courier, delivery is subject to the courier's operating schedules, routes and service conditions.
Bóm Beauty will make reasonable efforts to ensure that orders are dispatched promptly, but cannot guarantee a specific delivery time unless expressly agreed otherwise.
6. TRACKING
Where tracking is available, tracking information may be provided to you once your order has been dispatched.
You may use the tracking information supplied to monitor the progress of your delivery.
Please ensure that the contact details and delivery address provided when placing your order are accurate and complete.
7. DELIVERY ADDRESS
Customers are responsible for providing an accurate delivery address and appropriate contact information.
Bóm Beauty is not responsible for delays or additional costs arising from an incorrect or incomplete address supplied by the customer.
If a courier is unable to complete delivery because the recipient is unavailable, the address is incorrect, access is restricted, or another issue prevents delivery, the courier may follow its own re-delivery, collection or return procedures.
Where additional delivery charges arise because of circumstances attributable to the customer, those charges may be payable by the customer.
8. PUDO COLLECTION
Where PUDO is selected, the order will be delivered to the PUDO locker or collection point selected or allocated during the ordering process.
Customers are responsible for collecting their order within the period specified by PUDO.
If an order is not collected within the applicable collection period and is returned or requires further delivery, additional charges may apply where applicable.
9. SELECTIVE COLLECTION
Where Bóm Beauty offers selective collection, the available collection location and collection arrangements will be communicated to the customer.
Customers will be notified when their order is ready for collection.
Orders must be collected during the applicable collection period or within the collection arrangements communicated by Bóm Beauty.
For security and order-verification purposes, Bóm Beauty may require confirmation of the order number and/or reasonable proof of identity or purchase before releasing an order.
10. FAILED OR DELAYED DELIVERIES
If a delivery is delayed, unsuccessful or returned to Bóm Beauty by the courier, we will endeavour to assist in resolving the issue with the relevant courier provider.
Where the issue is caused by circumstances outside the customer's control, Bóm Beauty will work with the customer and courier to find a reasonable solution.
Where a failed delivery or return is caused by incorrect information, refusal to accept delivery, failure to collect a PUDO parcel, or another circumstance attributable to the customer, additional delivery or re-delivery costs may apply.
11. LOST OR DAMAGED ORDERS
If your order appears to have been lost or arrives damaged, please contact Bóm Beauty as soon as reasonably possible.
Where appropriate, we may require photographs, tracking information or other relevant information so that we can investigate the matter with the applicable courier provider.
Bóm Beauty will take reasonable steps to assist with courier investigations and will provide any remedy required by applicable South African consumer law.
12. RISK AND DELIVERY
Bóm Beauty remains responsible for fulfilling its obligations to the customer in accordance with applicable South African law.
The use of an independent courier or collection provider does not remove any statutory rights or obligations that apply to the transaction.
13. THIRD-PARTY COURIER SERVICES
Bóm Beauty uses third-party logistics and delivery providers, including BobGo, The Courier Guy and PUDO.
While we take reasonable steps to work with reliable delivery providers, delivery times and operational procedures may be affected by circumstances outside Bóm Beauty's reasonable control, including weather, traffic, service interruptions, incorrect addresses, public holidays and other logistical circumstances.
Where a courier-related issue occurs, Bóm Beauty will reasonably assist the customer in resolving the matter.
14. CONTACT US
If you have any questions regarding delivery, tracking, collection or a delayed order, please contact Bóm Beauty using the contact details provided on our website.
Bóm Beauty
South Africa